Reporting a Bug

Modified on Fri, Feb 14 at 2:27 PM

Summary: Submit detailed steps to reproduce software issues. Clear instructions help us resolve bugs faster.

Prerequisites

Before reporting:

1. Note the exact actions leading to the bug.

2. Capture screenshots or error messages.

Steps

Section 1: Document the Bug

1. Describe the issue:

- What were you doing when the bug occurred?

- What did you expect vs. what happened?

2. Capture evidence:

- Take screenshots of error messages or unexpected behavior.

- Note timestamps and affected pages.

Section 2: Submit the Report

1. Visit the support portal:

Submit a Bug Report.

2. Include:

- Steps to reproduce the issue.

- Screenshots or screen recordings.

- Browser/device details.

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FAQs

Common Questions

Q: How long until the bug is fixed?

A: We prioritize reproducible bugs. Complex issues may take weeks.

Q: Will I get updates on the fix?

A: Yes—we’ll notify you once resolved.

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