How to change the email address on a Consumer's online account (video)

When a consumer registers with your account, they are required to enter an email address. This email address can be used to login the next time they return to the site (their reference number can also be used). Before allowing the user to access any account information, we validate that they are actually the owner of the email address that they supplied by sending them an email with a unique link in it. They must click this link before being allowed to enter the site.

Once setup, the email address cannot be changed by the user. They must contact an agent at your company who can update the email using the administrative tools. The directions below describes how that is done.

1. Login to the admin site 

2.  Click on Consumers option

3. Enter the Reference Number or Email address (the one they no longer want to use).

4. Click Search

5. Click on Reference Number in blue 

6. Verify this is the correct customer and click on Update Online Email

7. Enter the New Email Address. Be sure to verify it is typed correctly

8. Click the Update button

9. The screen will confirm what the email address was changed to.