Manually Reset Agent Passwords  

Summary: Reset passwords for users without email addresses. Follow these steps to set a temporary password. 

Prerequisites  

• Admin access to the Freshdesk portal. 

Steps  

Section 1: Locate the User  

1. Navigate to Settings > Manage Users.  

2. Search for the user and click their name to edit.  

Section 2: Reset the Password  

3. Click Reset Password.  

 4. Enter a temporary password.  

5. Notify the user to log in and update their password via their profile menu.  

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FAQs  

Common Questions  

Q: Can I reset passwords for multiple users at once?  

A: No—this process must be repeated for each user.  

Q: What if the user forgets the temporary password?  

A: Repeat the process to set a new temporary password.  

Review  

Assigned to: @Ahron  

Status: [Approved]  

Last Reviewed: [02/13/2025]